If you have your meals in the cafeteria of Rongsheng Holding Group, besides pleasant environment and delicious meals, there must be a much more impressive thing that is the gracious smiles and satisfactory service of the canteen staff. Persistent study has become a key measure of the canteen staff to improve work proficiency and service awareness. Since February 23rd, the General Office has held such training once more.
For this time, the General Office invited training expert Lin Binbin from Xianghu I to give a report about the canteen etiquette. The whole course consisted of trainings of private room service, team cooperation sprit and the use of polite language. Although there was not much of the course, it took four days, which was rarely seen from all the trainings of the Group. The training emphasized on the system and standards of canteen work. Mr. Lin gave a presentation of the procedure of cafeteria service for every trainee, explained the matters during service by the pictures of PPT, and eventually showed how to set a table by himself. The way of combining theory and practice to present the canteen etiquette and matters achieved a good effect.
In the training class, what Mr. Lin emphasized most was the treatment of details, and he said, “Our mission is to make everyone coming for meals feel at home, relaxed and pleased, and sometimes euphoria can be created even by one smile, so keeping smiles is the indispensable basic quality of everyone in service industry.” This sentence not only applies to the canteen staff, but also all the staff of the group. Indeed, if everyone regards himself or herself as an individual to serve for others, for collective and also for himself or herself, they can certainly keep a kind of pleasant feeling during work.